Guarantees

GUARANTEES

Manufacturer's warranty

LIZE CREATIONS guarantees the items sold for a period of 2 years from the purchase date indicated on the invoice. The manufacturer's warranty is intended to cover even defects resulting from the customer's use. This warranty will allow the customer to enjoy more comprehensive protection against potential defects and/or damage compared to the legal warranty.

The warranty consists of a free repair service for two years following the purchase date. Shipping costs are the responsibility of the customer.

The defects in question are those of the accessories (buckles, snap buttons and studs).

Fabric fading is not covered by the manufacturer's warranty because excessive exposure of fabric items to sunlight naturally leads to fading, which is irreversible. Damage caused by misuse (tears, burns, holes and cuts, stained or scratched fabric or leather) is also excluded from the manufacturer's warranty.

Legal guarantee of conformity and guarantee against hidden defects
The products sold on the Site are subject to the legal guarantee of conformity (Article L 211-4 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 and 1648 of the French Civil Code). All guarantees are excluded in the event of normal wear and tear of the product, defects and damage of external origin, or damage resulting from misuse, improper use, negligence, or lack of maintenance by the Customer.

- Article L211-4 of the Consumer Code
The seller is obliged to deliver goods that conform to the contract and is liable for any defects in conformity existing at the time of delivery (...).

- Article L211-5 of the Consumer Code
To comply with the contract, the goods must:
1. To be fit for the purpose for which similar goods are normally used and, where applicable:

- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- to present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;

2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special purpose sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211.7 Consumer Code
Any lack of conformity which appears within six months of delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.
The seller can contest this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L211-9 Consumer Code
In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods. However, the seller may refuse the buyer's choice if it entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. In such a case, the seller is obligated to proceed, unless impossible, according to the option not chosen.
by the buyer.

Article L211.10 Consumer Code
If repair and replacement of the goods are impossible, the buyer may return the goods and receive a full refund or keep the goods and receive a partial refund.

He is offered the same option:
1° If the solution requested, proposed or agreed upon pursuant to Article L.211-9 cannot be implemented within one month of the buyer's claim;
2° Or if this solution cannot be implemented without major inconvenience to the latter, taking into account the nature of the property and the use he seeks.
However, the sale cannot be rescinded if the non-conformity is minor.

Article L211-12 of the Consumer Code
The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

Article L211-13 of the Consumer Code
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as provided for in Articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature which is recognized by law.

Article 1641 of the Civil Code: The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them.

Article 1648, paragraph 1 of the Civil Code: The action resulting from latent defects must be brought by the buyer within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of forfeiture, within one year of the date on which the seller can be released from liability for apparent defects.

Returns and refunds for defective or non-compliant products

Any return or refund requested by the Customer involving the legal guarantees of conformity or hidden defects must remain in the form of explanatory letters and be sent to LIZE CREATIONS by post, with acknowledgment of receipt, to the following address: 81 rue du Temple, 75003 PARIS.

After verifying the defect or non-conformity of the returned item, LIZE CREATIONS will proceed with an exchange or refund to the Customer of the full price of the item(s) concerned, the return costs, and including the shipping costs if the return concerns the entire order.